Wow...I wish I had seen this thread earlier.

The article was located and removed yesterday. On behalf of NWA, I
apologize to all customers who were offended by this situation.

My understanding is that the article was given to one of the
agents by a customer. Very funny and all that, but someone
showed extremely poor judgement in deciding to post it for all
to "enjoy". At any rate, once the Manager of the MSP area CTOs was
made aware (simultaneously by me and a customer's email) he
made sure it was removed. We will also make sure it's made clear to
the CTO staff that they can't do this...it should be obvious, I know.
We also need to follow up with Customer Relations about why the CTO
Manager didn't hear about this when the first complaint was made.

Thanks for posting this, BoSoxFan. Sorry I did not see it sooner.