I guess we all have to deal with a disagreeable passenger (customer) occasionally and we all vent off the phones or at home. However, the subject of this thread is the fact that this is blatantly put where the flying/buying public can read it. Why don't we just put up signs saying, "Sorry we don't want your business, go away. But before you go let me slap you across the face."
Now I am not prissy, but to the best of my knowledge, I've never had a complaint lodged against me in this job. I try really really hard to understand where my passenger is coming from if they are upset or angry and we never know what is happening in that person's life that we don't know about. Maybe they lost the last sale, maybe they just came from a meeting where they have been chewed out, maybe they're missing a big family do at home and maybe their spouse is having a fit because they're always gone. Possibly it has been one too many flight delays or one two many CSR's having a bad day. My job is to help that person to the best of my ability and represent my airline the best way I know how. If this is wrong or if this somehow makes me a bad person then so be it. But I believe that 99 9/10 of the flying public are nice people and I will continue to act that way. If they're not nice, I'll still be nice, maybe I can turn their day around.
I sincerely hope that none of my passengers ever end a call to me feeling that I didn't do my absolute best to try and assist them. These people don't sign my paycheck but without them I wouldn't have a paycheck, or medical benefits, retirement, profit sharing and on and on. My job is Customer Service and I hope I always deserve to be called a Customer Service Professional.

[This message has been edited by RDURES1 (edited 11-15-2000).]