Originally Posted by
Mokuea
Flew HA yesterday for an interisland day trip for the first time since the merger was finalized.
Couple observations:
1. HA's app has been improved. Reminds me of UA's with a push notification widget (not sure what to call it) that has a countdown to boarding timer, airplane info, etc.
2. Unlike AS's inflight announcements, there was no mention of HA now being a part of Alaska Air Group. I was expecting a HA version like, "we are proud to announce that we are now part of the Alaska Airlines 'ohana."
I found these interesting as well. That countdown timer to boarding is a bit... unnerving? I know it doesn't tell me anything I don't already know, but the fact that it just sits there at the top of the phone is oddly stressful.
I got the distinct impression that frontline employees are less than thrilled about the acquisition. The only sign of it I witnessed was a sign at the HA ticket counter in LIH saying to head to the Alaska ticket counter if you have a codeshare flight on AS metal. Zero mention of it at all in flight,
even on our flight to SEA of all places, including during the obligatory credit card hawking. You'd think transfers to Mileage Plan might appeal to the demographic on HNL-SEA.
To be honest, at least as a customer, I can't say I blame them. I've been much happier flying HA to the islands and DL elsewhere.