Dear ringingup,

Thank you for sharing your concerns with us. We apologize for the inconvenience caused by the website issue.

We just tried and located the website successfully, which suggests it might be related to specific user accounts, browsers, or network settings. Our technical department requires detailed information to investigate. Therefore, we kindly recommend that members who are unable to locate the website submit a problem report directly through our webpage. This process allows us to gather the necessary data which are crucial for diagnosing the problem.

We fully appreciate your preference for us to handle this internally. If you are facing difficulties in submitting the report yourself or if you have specific details that you think might help us resolve the issue, please feel free to share them with us via email and include below information. We would be more than happy to assist you in submitting the report on your behalf. Your cooperation and patience are greatly appreciated.

- Marriott Bonvoy® Account Number
- Your full name
- Email Address
- Provide screenshots of the specific error messages
- Was Guest signed-in to a Marriott Bonvoy® Account when the problem occurred?
- Browser (Please Note: Marriott Recommends Chrome or Microsoft Edge)
- Operating system of PC you use
- URL where the issue was identified
- Session ID. You will find it at the bottom left of the screen (scroll all the way to the bottom), copy & paste the Session ID. This will begin with prod## (e.g. prod10,ECB1C35D-5130-5204-A358-FC2476FE3E63)
- Advise the steps you were trying to take and what errors

If you need any further assistance, please let us know.

Best Regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]