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Old Oct 17, 2024 | 11:42 pm
  #422  
chrini1
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Join Date: Aug 2015
Location: EDDH
Programs: M&M Senator, BAEC GGL, Eurobonus Gold, A3 Gold, Radisson VIP, GHA Titanium
Posts: 464
Originally Posted by Philip Kirkbride
That is concerning since this is clearly a Q class ticket which most here are planning to use. What do you have to do now contact SAS via some email?

I have booked my first ticket with Aerolineas in class E which qualifies according to the website but there is no way to enter my eurobonus number so I guess I will have to use retro claim once I complete the flight.
Since I am EB Gold I emailed them and got this reply (slighty varied from the first one I got a few days back).


Hi Christian,

Thank you for your mail.

I have now forwarded it to the right department, so the points can get registered. Please note that it can take a 10-14 weeks to handle your case, as we have a large volume of open cases.

Wish you a nice day. Best regards/Med venlig hilsen,
Sophie XXXX

SAS Premium Department
Priority service


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