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Thread: Economy Deluxe (no refund fee) but website says otherwise
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Old Oct 17, 2024 | 1:31 pm
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masmadrid
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Join Date: Sep 2013
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Economy Deluxe, no refund fee, but website shows a fee
Hey,

I've never booked Etihad before. I just booked an Economy Deluxe fare which has no refund fees, but in Manage Booking it says otherwise. When I click to cancel, it says £240.

Also, the fare classes (U and E) seem to be very low classes.

Chat and phone agents confirmed it would be free cancellation but they couldn't/wouldn't send the complete fare rules (can I look them up somewhere?) and none of my documentation has the fare rules nor mentions 'Economy Deluxe'.

Am I worrying too much?

Thanks
Last edited by masmadrid; Oct 17, 2024 at 1:48 pm
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