Grand Hyatt is right on the west lake. There's no better location though I don't love the hardware of the hotel. It's an old regency from 20 yrs ago w basic renovation to make it a GH.

I won't stay at PH. They don't have standard suites available for upgrades as they sold everything to a maternity hospital. I have a problem w this...yet another property in China where it is near impossible to use a tSU or get upgraded on arrival. It's not right that Hyatt allows properties to do this but they do. I have asked heads in the region