Scott Kirby

And I'll -- actually use this to expand on a cultural philosophy that I think is really important here. And when I was a cadet at the United States Air Force Academy, the best thing I learned was no excuses, may have no excuses [Technical Difficulty] it's easy to point to the things that aren't your fault, they don't feel like they're your fault, but that was one of your basic answers. And we have tried to get that philosophy and still throughout United. What that means is it forces you to constantly get better. It's easy to have an MBA in a cubicle somewhere come in at 9:00 a.m. on Monday in an air-conditioned office and calculate how much some event outside of your control cost. And it’s right, I mean it's not that it's wrong. But that -- then that's the end of the story. If you have a no excuses mantra and you don't allow people to even go calculate those numbers, it forces people to go find innovation, creative ways to get better and better and better, so that you can overcome those things when they happen. And we have said it a few times on this call. We are the innovation leader in the airline industry around the globe and second place is far behind. And the no excuses philosophy is a big part of that. It forces us to do things that we wouldn't otherwise do if we let ourselves just look at the calendar or look at the bad things that happen and write those off. And so I think it's a really important cultural point that the team has on both the revenue side and the cost side. And I'm proud of the team for taking it to heart, our Chief Operating Officer is in the room, Toby, and he says it in a different way, but great. He says, -- we're talking about things like the weather. And it may not be our fault but it is our responsibility and that's the attitude we have here at United.