FlyerTalk Forums - View Single Post - Marriott Bonvoy luxury redemption forced into paid upgrade?
Old Oct 16, 2024 | 8:25 am
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manage
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Join Date: Oct 2024
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Originally Posted by ftrichard
As you say you're quite new to Bonvoy, I'm surprised nobody else has already raised a red flag to you about the randomness and unreliability of NUAs as a way of securing the actual room or suite you want to stay in. Plenty of people do as you do and do paid stays at branded hotels, Marriott brands in your case, to accrue points for vacation rooms that they would otherwise be reluctant to pay cash for however the use of Bonvoy NUAs should only be viewed as icing on the cake in the event they are granted rather than the cake itself and it's best you know this from the outset so you do not think that you can plan ahead and use them to secure the upgraded room you actually want in a bucket list hotel in advance. There's a whole thread on NUAs and the SNAs that preceded them in this forum and you should familiarise yourself with the legion of tales of woe and despair that populate it.

On the other hand, you'll also find some random anecdotes of fantastic upgrades to presidential suites retailing at many thousands of USDs a few days before check-in. Accepting the randomness and appreciating the occasions they do provide surprising value is part of the rustic charm of NUAs. Just don't rely on - or plan with - them for anything. Many of us, including myself this year, end the year with a full set of expiring NUAs having been unable to redeem them or end up blowing them on an "upgraded" room on a higher floor on a throwaway reservation in December for the sake of it.
I actually have read about the NUAs and to primarily try and use them out of peak travel times, and in more remote places. This reservation experience wasn't involving NUAs at all. I attempted to directly book the room I wanted, just couldn't because of their app throwing an error. The agents also were unable to book it as well due to unknown errors in their system.

The problem is that the points-only room won't book in but the points + cash redemption room (that happens to be a nicer room) would book in so that was the only way I could use my points to cover some of it but forced to fork out cash as well.

My issue is that it seems like shady practices of showing availability but forcing paid upgrades rather than letting you book into what you want. Essentially, it seems like they are using bait & switch tactics to inflate the "available" inventory for points redemption.

Last edited by manage; Oct 28, 2024 at 10:31 am
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