Originally Posted by
littlevoices
I'd suggest that you message the
Marriott Bonvoy Lurker III , as this sounds very unfortunate but only that an escalation would give the desired result. The agents are probably unable to assist, though they should have their own escalation route. I would actually take the long phone calls as an example that they are really trying hard to make this right for you.
Thanks, I'll reach out and try to get some clarity on the situation.
Originally Posted by
littlevoices
[It is easy to say in hindsight "never cancel a reservation until you have the new one booked", but I realise in this case your number of points made that impossible and it seems you did all the right things by calling up. The first agent scenario isn't ideal for sure.]
Yeah, I have terrible luck with technology in general (even though my business is tech consulting). I was pretty sure when I saw errors it was going to go badly. I assumed with an agent confirming everything was fine that maybe it was safe...
My main concern here is about the redemption system as a whole rather than just griping about time wasted. I'm just now starting to stay more at Marriott specifically for points / award redemptions for holiday vacations and the nightly upgrade awards from the annual choices. If this is a common experience, I'd like to know sooner rather than later so I can reevaluate my goals.