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Thread: Using PlusPoints on NH / ANA
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Old Oct 15, 2024 | 2:27 pm
  #332  
cfischer
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Originally Posted by rgca
Unfortunately still getting the same errors (PlusPoints award):

Please contact the source where you booked the ticket.

and Star Alliance Upgrade Award:

The flight segment you are trying to upgrade has not been ticketed.


The flight is booked in Z so it should be upgradeable and NH is referring me back to UA and UA is unable to do anything that is not online...I agree these are first world problems (business -> first) but still, the process is what is frustrating given there is no one truly trying to resolve it.
it sounds like the issue is on the NH end here. The system queries NH and that is what comes back. Others being successful right now it does not appear to the a general problem with the tool.

Can you ask NH to re-issue the ticket?
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