Hi All,

I did a search, but didn't see anything related to the subject. Apologies if I missed it.

I fly weekly, but never on United. Have a flight tomorrow morning on United and when I downloaded boarding pass 24 hours in advance, I noticed that neither me or my wife had TSA Pre on our boarding pass. Called United, they have it in their system and the numbers/names all match on their end so it was out of their control. They gave me a TSA Pre customer service number and told me to contact them. TSA Pre said the names and numbers match on their end so they had no idea why it wasn't showing up. They were going to "escalate".

Seemed strange that it was not showing up for me and my wife.

As it's my first time flying United in a while, was wondering - is there any reason that TSA Pre will magically appear closer to departure time, or am I just out of luck?

Thanks in advance for the help.