For all the cases where we have people saying BA should have got their ducks lined up with commercial guidelines available and in sync with the flights being cancelled, looking across the industry just how often does that happen in practice?

Sometimes some flight/route cancellations can be absorbed by an existing Joint Venture or Business agreement or be dealt with competently with existing passenger guidelines for invol cancellation. But in most cases it can't. And in most cases the commercial agreement comes out several days later than the flight cancellations. This is not BA being particularly rubbish compared to their peers. Patience is a virtue.

Where BA could have been more transparent is that they should have said I their communication that they expect to have a range of options available to assist you with rebooking from date XXX and if you no longer wish to fly you can use the refund button in MMB (but rebooking options will not appear here because our IT is rubbish)