Originally Posted by JorDill

Hi everyone. Hopefully I'm posting in the right place. On 12th August my son had a MAN - DFW flight with BA (one ticket). His MAN - LHR segment was delayed (suspected leaking of hydraulic fluid) and the fire department were on board initially also. This delay lead him to miss his LHR - DFW connection, and was re-routed via Colorado. He arrived at DFW over seven hours late. BA have acknowledge the flight compensation claim but it is not showing as being dealt with, only as received. Funnily, my son's taxi reimbursement was made in super fast time - there was no argument about that at all (son arrived in early hours, and could not be collected by his Uni as intended on the original flight). It's been over two months. At what stage do I go to CEDR please?