Originally Posted by
demue
I have been following the discussion here and even on LL (interesting comments section). I don't have much skin in the game Hyatt wise as I don't stay much given Hyatt's footprint where I need to travel and also the higher end ones aren't often permitted on corporate travels due to high rates. For my few leisure stays, I book what I would like, so given no breakfast for me as non-Globalist I usually book Club rooms or suites at HR, GH or so to get at least lounge breakfast & some goodies included that way. The lounge crowding has been no fun, but that's not just true for Hyatt's.
Anyways, I do fully support Hyatt taking action and trying at least to shut this scheme down so at least one hole gets kind of plugged. Let's not be under any illusion though that other activities will continue given "creativity" of folks is boundless.
As to people saying they innocently got caught up in this and Hyatt Fraud team did these account shut downs indiscriminately, I know at least two folks who stayed at some of the scheme creating/ exploiting UrCove's for work related stays for 2-3 nights each and their accounts are fine even though they had to ask for retroactive credit after the stays. They mostly stayed to pick up the UrCove badge for brand explorer and neither one gained Globalist from the stays (one was Glob already anyways) and they have a long membership history prior to those stays.
So I'm quite confident Hyatt looked closely at the accounts and the patterns and what was gained from the stays and decided based on that. Else I'd expect to see way more than 2,000 accounts closed.
Whether someone was "conned" or just "naive / gullible" thinking that such was covered under Hyatt program T&Cs, sorry, not knowing (if so) doesn't make it a rightful action. Not knowing doesn't free one from potential consequences either, so a retrospective on taking some personal responsibility may be in order, but I appreciate that the victim role is an easier act to follow.
UrCove's, same as HPs in the US, already offer a decent way to achieve Globalist via stays with reasonable spend (yes some HPs at some peak times can cost crazy money) versus other parts of the world where we only have HR, GH, PH, Andaz, Alila and such, so that helps already, but it can never be "easy enough" I guess. YMMV.
I mean, I think my view is that the stays should have been stripped and the hotels threatened with being de-flagged (I'd probably want to "fine" the brand management company over there for some damages and order them to fire the responsible folks as well)...but if this
was actually dressed up in an "official-looking" rate, that's where I'd probably draw the line.
If Hyatt seriously can't audit UrCove or otherwise deal with these issues, then they should just splash the brand as a misadventure and move on. Let Marriott have them.