Originally Posted by
lincolnjkc
I think it's something along those lines but I don't think it's directly due to housekeeping updating to vacant/ready (otherwise when a hotel is sold out the night before you'd never be able to select a room and/or I'd never a get a "oh, sorry, housekeeping isn't quite done with the room you selected, would you mind a different room or prefer to wait?" at check-in. I suspect it's a combination of canceled reservations/early departures plus a dash of released room blocks and maybe a hint of housekeeping.
Housekeeping has nothing to do with it (past waiting on them to put out of order room(s) back in service). The rest of what you mentioned, while not everything, is accurate.
Originally Posted by
lincolnjkc
Also with nothing if you do get the "nothing available right now" either the front desk can't see that you had no selections available or I had a FDA at the EWR ES that was a complete moron, although leaning towards the latter, in either case I wouldn't continue the check-in base on past experience
Sooo many people make the assumption, daily, that a property knows exactly what the app is showing you. We have no idea if the app even is working (unless we get an internal alert) let alone what rooms it's showing you as "available".
Originally Posted by
storewanderer
I've had this before too. I don't like rooms on the first floor. Sometimes I've been given a room on the first floor via OLCI and I have no option to select another room (this is always at a Hampton or maybe HGI - usually Hampton). I learned to NOT PROCEED with OLCI if I don't like the room options available. It just isn't worth it. I too have been given that line "you picked the room, there is nothing we can do about it." Oh really- about your "satisfaction guarantee..."
Room location is a big N/A to the Hampton Satisfaction Guarantee. All of that stuff - 1st floor-high floor-low floor-helipad view-etc. is a request and unless you've made an arrangement with someone at the property it's never a guarantee. If it can be made to happen, a property will usually do their best to make it happen. If it can't, sucks to suck. Plenty of people ..... and moan about wanting room type x here there and everywhere, whether it actually exists in that particular area or floor of the building or not just like they like to pull out the - we'll I'm Diamond card. Lol! You and everybody else. Get in line.
The same as if you picked a room during OLCI, and then at the property you want to change it, it's not true that nothing can be done but per Hilton training, you chose the room - inherently that's what you get. If you realistically didn't want it, that's on you - don't chose it.