Originally Posted by
Playsmart1
So a few weeks ago I had a Multi City booking and a corresponding Round Trip booking on hold. Both had a common segment involved.
The reason is I was waiting to hear back from my customer I needed to go to one location. Needless to say they cancelled the multi city
reservation. I called AA and explained why I had 2 flights on hold only to be told I have no idea what I am doing..... All said and done
I had to rebook the multi city which I needed. Seems like a poor way of doing business considering they could have waited 6 more hours for me to
book pending customer acceptancel
I'm am a bit surprised as an AA EXP (as listed in your profile) you would not be aware of this policy. Or believe AA would know your reasons for violating their policy or how long it would take for you to know your final decision. (Or perhaps you were saying the hold would have expired 6 hours later than they did canceled it, but as I understand it that process is run mutiple times a day and when a duplicated is detected, it is dealt with then.)