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Thread: Paid seat selection and plane change
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Old Oct 12, 2024 | 2:39 pm
  #6  
sreenivasg
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Join Date: Oct 2024
Posts: 1
Did not get the refund
Originally Posted by carolynn
Just been told that we can't claim a refund as the seat selection is non refundable! Surely this can't be correct if they have changed the airline and moved us to 2 seats we no longer want.

Originally we had chosen seats that were 2 on their own - we have now been moved to a 3 and are no longer even sitting together as we are in A and C (two someone could sit in B).

Had the exact same situation. The amount paid for extra legroom 600 USD was not refunded after the travel- the customer service sent the following message-
Customers are not eligible for Preferred Seat selection refunds:
  • When voluntary or involuntary upgrading to a higher Cabin Class
  • When selecting a lower value seat, after purchasing a higher value seat
  • When adding Qatar Airways Privilege Club / oneworld membership to the reservation after purchasing seats
  • When a customer makes voluntary flight changes to their itinerary including flight dates with different routing, or changes to another flight operated by a different airline, refunds for special circumstances follow Qatar Airways refund policy.


Appreciate getting in touch with any of our contact centers for further information.



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