Originally Posted by
rylan
Unfortunately, this sounds like typical Hertz 'customer service' and experience over the past couple years... and if anything it just keeps getting worse.
Dysfunctional website as you saw, and useless call centers.
Resolved by going to the exe office.
El Salvador office managed to reserve using points but he apparently put an unwanted Zero somewhere that threw Error in my reservation. It also stopped
email confirmations, which might still be unresolved. I have not received emails for the recent reservations. Errors appeared on my reservation just disappeared this morning.
Originally Posted by
zerem
Regarding the question of whether your points are safe now, I believe you need to gain points every 12 months to avoid expiry, so spending points only "saves" the points you use up. IIRC, there was a loophole before whereby you could redeem points and then cancel the booking to get the points back into your account which then counted as gaining points, but that loophole has been closed now AFAIK.
It shows on my Activity page:
Adjustment - Oct 11 2024
Redemption - Oct 9, 11 2024
Rental Transaction - Dec 4, 20
23
Proposed rental - Dec 5-7 2024.
Am I good now?
The gain came from Adjustment on Oct 11 2024.
Otherwise, I need to redeem remaining points for an upcoming reservation.
The issue is Caribbean office told me that I can not use points if I am returning at a different location - it was giving them an error. I am renting in Toronto Union bus stop and returning at the YYZ. For cash payment there is no penalty for returning at YYZ. Hertz local office told me that they can not see reservations in Canada.
El Salvador office told me that points can be redeemed for certain classes only - all kind of craps - So managers special didn't work!
What should I do to avoid loosing points at this stage?
Originally Posted by
zerem
Regarding the question of whether your points are safe now, I believe you need to gain points every 12 months to avoid expiry, so spending points only "saves" the points you use up. IIRC, there was a loophole before whereby you could redeem points and then cancel the booking to get the points back into your account which then counted as gaining points, but that loophole has been closed now AFAIK.
The error msgs disappeared from my bookings from this morning.
However,
reward redemption only shows up for US reservations -
not showing up for Canadian reservations.
I am open to redeem rewards to avoid potential expiry - but Canadian rentals seems problematic for rewards redemption.
Originally Posted by
zerem
Regarding the question of whether your points are safe now, I believe you need to gain points every 12 months to avoid expiry, so spending points only "saves" the points you use up. IIRC, there was a loophole before whereby you could redeem points and then cancel the booking to get the points back into your account which then counted as gaining points, but that loophole has been closed now AFAIK.
Is this correct?
"
Rental activity means a Hertz Gold Plus Rewards point was either earned or redeemed on a rental." according to
https://awardwallet.com/blog/do-hert...points-expire/
https://www.hertz.com/rentacar/misc/...e=GPR_FAQs.jsp
"
Points do not expire if you have a Hertz Gold Plus Rewards rental activity in the prior 12 months. Activity means a Hertz Gold Plus Rewards points were either earned or redeemed on a rental. Making a reservation or points transfer to a partner company does not count as rental activity."