Any recent successful enrollment experiences?

I enrolled in July at BER and they told me I should be all set. But next entry, at HAM in September, the e-gates failed to let me through. I went to the Bundespolizei office at HAM, and they said there was no record of me in the computer, and processed another application.

But I have no way to tell if the second one worked. I tried emailing through the contact form on the EasyPass-RTP website, but a month later have heard nothing.