Uff... really getting worse and more and more ridiculous At least one thing remains the same: The people processing the claims

1. Claimed over their online form

2. After some 40h, rejected as follows:

"
I'm unable to approve your Price Match Guarantee claim because the 3rd party page does not instantly confirm the reservation, which means the room may not be available at the time of booking. This renders the rate ineligible per the terms and conditions (please see "Lower Qualified Price" at PMG Overview & Terms for more information).

Thank you for being a loyal Hilton Honors Diamond member.

Sh*** S.
"

3. Reacted as follows:

"
Hi Sh***,

thanks.

But it DOES clearly say "Immediate confirmation" (see the green text on their web page):




Where did you read the confirmation is not instant?
"

4. Counted with no reply and the regular bs "Although we appreciate you sending over screenshots..." (since screenshots = certain dead end) but what I got was even better:

"
Thank you for your email response.

Approvals will be based on the rate we are able to verify at the time the claim is processed.

Our Price Match Guarantee offers a fair and consistent opportunity to all when qualifying conditions are met, unfortunately, not all cases meet the conditions outlined in our Terms and Conditions, which is the case with your claim at this time.

We value your business and hope that this decision does not affect your overall view of Hilton. We understand you have many options when traveling, and we hope to serve your future travel needs. I hope you enjoy your stay.

R*** M.
"

5. Wrote them that this is simply not acceptable: decline based on a false argument with a clear proof provided that the argument was wrong. Again, did not even count with any reply, and yet...

6. Got this:

"
Wowotrip.com does not instantly confirm reservations, per their terms and conditions state: "any required time for confirmation as stated on the Wowotrip Platform is solely for reference only. Actual time required for confirmation may vary."

Please visit PMG Overview & Terms for more information.

Thank you choosing Hilton and for being a loyal Hilton Honors member!
D*** O.
"

7. This is ridiculous since the whole clause reads as follows:

"
I.1.1
Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time...
"

I wonder that they even dare to modify the reality this way? And think we all are stupid to verify? So wrote them back and again, do not count with any reply (lower rate is gone anyway, in the meantime):

"
Hi D***,

Thanks.

...and how about the first part of the very sentence you refer to?

"I.1.1
Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time..."

In combination with the screenshot I shared clearly stating "Immediate confirmation"?



Thanks,
"

8. …and yet an answer:

“
The terms of the Price Match Guarantee program are we will adjust the price to the lowest price we are able to independently verify. We use your screenshot for reference only as we must be able to independently verify the offer you provided.

I reviewed the offers on Wowotrip and I could not locate and verify that lower rate you provided with the information provided on your screenshot. I cannot also not verify any service charges that may be applied by Wowotrip.

For more information about the qualification criteria and terms, please review our terms at PMG Overview & Terms for more information.

Thank you for your interest in staying with us.

Best Regards,

K*** S.
“

->

9.

“
Thanks K***,

So S***, R*** and D*** were all wrong?

Yes, the lower rate is gone - due to the delay caused by the wrong (or none, see R***‘s) arguments.

Please advise,
“