Originally Posted by
fredc84
We had scheduled a trip on TAP that we paid cash for (against all the rules of FT, I'm sure :P ) and then Covid hit so we had to cancel. Was like pulling teeth trying to get our money back even though most places were letting even non-refundable tickets get refunded. I found their customer service to be awful...though, it could have just been the person I dealt with.
I'm meh as well on Accor (the program) though we like some of their hotels.
The fact that they are still adding partners gives me a little (very little) hope that they will stay around for a while longer (meaning Bilt).
I recall a number of horror studies about TAP refunds. I have stayed at a number of Accor brands and generally found them to be decent quality and consistent, but I don’t need another hotel program, and from what I recall hearing, it seems to not be a very rewarding program. So for future Accor stays I would probably try to earn something in other programs with AA Hotels or more broadly RocketMiles.
Richard Kerr, in recently discussed podcast, mentioned that they had several new partners coming this fall. Hopefully (for Bilt loyalists, which I am not) this wasn’t all.