In the eyes of the airline employee, apparently the customer is the enemy. True, some travelers can be pretty tough, but this attitude that upgrades and awards are FREE is baloney. You don't get them without having bought plenty of tickets. It's a marketing cost for the airline. Hey guys, no matter how you account for them, we PAID for those in one form or another, and by the way, anything you give us is only left after you first tried to sell it.

[This message has been edited by deelmakur (edited 08-19-2000).]