Originally Posted by
DLASflyer
From today’s earnings report: “On August 8, Delta disclosed the financial impact of the CrowdStrike-caused outage for the September quarter. The direct revenue impact of the incident was approximately $380 million, primarily driven by refunding customers for cancelled flights and providing customer compensation in the form of cash and SkyMiles. The non-fuel expense impact was $170 million, primarily due to customer expense reimbursements and crew-related costs. Fuel expense was $50 million lower than it would have been as a result of the 7,000 flight cancellations over the five-day period.”