Originally Posted by Yaledan

More background about the relationship between Hyatt China and Urcove Hotels. In fact, this brand of hotels is not completely controlled by the Hyatt Group. In fact, Hyatt Group cooperated with the Chinese local brand BTG Home Inns Group to open this brand in order to occupy more low-end business markets. So the hotel uses the CRS system of the Chinese group instead of the system of Hyatt Group. When the Hyatt audit team wanted to investigate, it was unable to start because the hotel refused to provide data. So Hyatt Group simply closed the members who manually registered points in these hotels. Because of the different systems, it is difficult to automatically accumulate points to Hyatt, which is the reason for the current deadlock.