FlyerTalk Forums - View Single Post - SAS` really bad customer service after IRROP
Old Oct 10, 2024 | 7:12 am
  #13  
chrini1
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Their indian Callcenter made my day today:

Thank you for your reply.

I would need to extend my sincere apologies to you on this occasion.

We have reviewed your case for the flight number SK0997 24 September 2024 was cancelled due to lightning strike and considered as extraordinary circumstances. I’m sorry to say I can’t meet your request for flat rate compensation under EU 261/2004.

The flight SK0997 was given for 26 September 2024 and not 25 September 2024. The flight is given due to the next flight available, and we see to the safety of our passengers. I understand that that you wanted to fly with a different airline to reach faster and with highest priority, I am great sorry for the inconvenience caused to you on this occasion and we hope you understand we need to make difficult decisions which affect the regularity and punctuality of our flight schedule.

I don't want to disappoint you for this, but we can certainly help you for any expenses due to the disruption, such as meals, beverages, hotel accommodation and/or transportation costs to and from the airport to hotel.


Please fill out this form to attach all receipts for expenses: Delayed or canceled flight claim | SAS (flysas.com)

We appreciate your patience and understanding.

I hope we have the pleasure of welcoming you onboard again soon, and then under more favorable circumstances.


Well, then this will go to court....
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