Originally Posted by uber1K_Flyer

I booked a flight IAD-SFO months ago on 787-9. I reserved seat 21J and many other seats in row 20-22 were reserved. This AM woke up and noted when looking at the seat map all the Purple Seats were empty and I was moved to regular economy since economy plus was not longer available. I called and was told by a supervisor that the policy is those seats can’t be reserved and are issued at the airport on DoD. This isn’t what has happened in the past. Curious if others have seen this and if this represents a change?