Originally Posted by
Schwann
I wouldn't bother calling them for sanity reasons, but a well worded concise email should help. Ideally the best way to deal with it would have been to speak to the duty BHX QR employed manager for an explanation/clarification, but I guess that ship has sailed.
Yeah, it seems like there's something wrong with Qatar staff not understanding that full Avios redeemed flights are eligible for lounge access. Not the first rodeo for them. I would push for a BHX QR manager next time it happens.
;w; sad that its happened to you.