Originally Posted by
DeltaNeutral28
The GH credit isn't posting for many if not all. I just called in, as this is two months in a row. Citi told me it's an issue with GH and for me to pound sand and wait until it's resolved, and pay my Citi statement in the mean time. Unreal that they don't just issue a manual credit and then work with GH in the background.
To the extent that this benefit is supposed to be a monetary credit (versus some type of frequent flyer perk) it seems like a good subject for a CFPB complaint, if someone has the time and energy to pursue. Irrespective of whose “fault” the peoblem is it’s Citi that promised something in their marketing materials, so Citi is on the hook to make it right imho.