Hello,
I find some critics a bit harsh. We stayed for a week in a suite 2 years ago (no breakfast then) and my wife stayed again in a suite for a week this year (good breakfast). We both find the hotel very comfortable (apart from the absurdly complicated coffee machine) and everything was spick and span. The staff were pleasant (particularly the housekeeper who was flabbergasted when we tipped her). Some receptionists were not too pleasant 2 years ago but they were better this year my wife tells me. The location is perfect if you like NYC, which I don't--but my wife will be back soon.
Cheers.
W.