Originally Posted by david4455
I learned from this board that when you want to get it "right" the first time then press #1 ( the partner desk) when prompted and get the SLC CSRs... they are much better trained and able to help....
You are so right. I used to think this was mere coincidence but every time I needed Delta rez to come thru in the clutch, it was quite often the partner desk that showed resiliency and creativity.