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Thread: What times is the ORD ATO open on SUNDAYS?
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Old Jan 31, 2005 | 12:25 pm
  #8  
aisleorwindow
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Join Date: Jul 2002
Location: Still going through ORD security when boarding has already started
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Originally Posted by iluv2fly
Three agents and a supervisor wouldn't let me do it on Thursday night. I insisted they call ticketing. They called support instead. They said no. Then I told them I wasn't leaving until they called ticketing and found out it was allowed. "I'm sorry, Mr. iluv, you are right. We never knew it could be done before."
Why do the agents always default their answers to "It can't be done.", instead of checking first?
This is a major problem with United's (and AA's for that matter) overall culture. It drives me nuts.

If the answer is "I don't know" then find the answer!!!
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