FlyerTalk Forums - View Single Post - Can’t talk to customer service agents at UA concourses? (Agent on Demand)
Old Oct 7, 2024 | 10:56 am
  #132  
lincolnjkc
30 Countries Visited
1M
100 Nights
20 Years on Site
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K 1MM; Hertz PC
Posts: 5,620
Originally Posted by NikoLGA
At Newark, the service center is still behind the temporary partition. The good news is all the computers are still there, and the signs and LCD screens are still on. Since they've had this wall up since earlier this Spring, maybe they are keeping them for future consideration of bringing them back?
From casual observation they seem to staff them (at hubs generally, not EWR specifically) to some level when the excrement hits the rotary impeller for IROPS, but the level of excrement required seems to be increasing.

Originally Posted by NikoLGA
Meanwhile I still see service centers at multiple outstations in the US and abroad. Hopefully they just continue to fly under the radar.....
Have you seen them actually staffed or just there? Aside from DCA which is an odd duck all around (and gets a lot of political travelers which I'm sure helps) I can't remember the last time I've seen a staffed CSC anywhere (actually the last time was the one you pictured at EWR in ~January). Cleveland's CSC has been unstaffed for a long time, even pre-AOD and at one point I was essentially told that it is only there because the city can't be bothered to take the sign pointing to it down

Originally Posted by NikoLGA
EDIT: I'd love to also know how it's legal to partition up not only the service center, but the emergency exit that EXIT signs point towards....
I can think of a few things that may just barely make it OK, but I also think the relevant fire/life safety authorities (which I believe for EWR is the PAPD) may object to this if someone were to whisper in the right person's ear.

lincolnjkc is offline