Originally Posted by
ToKo
Once again an update from Qantas, they are now responding much more precisely to my rebooking requests after I referred very clearly to the corresponding rules. The reference to the ex-CAI fares is also interesting.
“(...) After travel commences, changes are permitted provided the ticketed points remain the same. However if you're looking to change your route, there will be a change fee of USD125.00 per person and the tickets shall be recalculated (change to ticketed points would mean a change in route). Please refer to rule 16(a)3 as this does not mean that recalculation is not permitted for any route changes after commencing travel.
At the time that the fares were sold online (first point of departure as Cairo), they were greatly undervalued due to the currency conversion and hence you were charged lower than normal. (...)”
The question remains whether QF is right with the reference to 16(a)3 (DGLOB34) (“If the rerouting results in a change to the total ticketed miles, the ticket shall be recalculated.”)? I have previously referred to 16(a)2b.
As a reminder, it was about an exchange request for the following legs:
FRA-HEL-DFW(AY)-SJO(AA)
HKG-BKK(CX)-CMB(UL)
to
FRA-DFW-SJO (AA)
HKG-CGK(CX)-CMB (UL)
So few posters on this forum use DGLOB34, I don't know you'll get an answer, but hopefully someone with experience before the QF ex-CAI debacle can chime in on what's supposed to happen.
But almost everyone here is using DONEx's and mileage is irrelevant on those. We know QF have been reaching on these tickets with their own interpretation of the rules. One a DONEx you probably would have stronger ground, but I can see where they are coming from on the DGLOB34. In usual times these fares don't change, so a recalculation wouldn't matter.
Did you tell them to do the calculation and find out what the result was? In theory anything under 34k total miles should be the same, but who knows with QF.
It does seem that a couple of airlines have some contempt for the CAI fare post devaluation, but in fairness it was only 30% lower than ex-CAI had been for the past 10 or so years, it's not like everyone was buying RTWs for $500. I'd be tempted to challenge them back on that "greatly" undervalued statement and show the facts that it didn't really go down "that" much from the long time historical fare.
Adding insult to injury, not a single one of us requested nor desired them to be the ticketing carrier on nearly all of them issued from the OW site. That's a flaw in the site and system overall, QF should never be the issuing carrier from CAI since they don't fly there and can't be the first carrier.