Originally Posted by
dvs7310
All you can do is keep pushing back by quoting the correct rules, but you may never win. They hold the cards unfortunately and there is very little recourse in Australia. There's no consumer agency with any teeth to file a complaint with, nothing like the US DOT for example. Suing them might get somewhere, but at what cost to you? They are in breech of contract, but enforcement is very difficult.
Once again an update from Qantas, they are now responding much more precisely to my rebooking requests after I referred very clearly to the corresponding rules. The reference to the ex-CAI fares is also interesting.
“(...) After travel commences, changes are permitted provided the ticketed points remain the same. However if you're looking to change your route, there will be a change fee of USD125.00 per person and the tickets shall be recalculated (change to ticketed points would mean a change in route). Please refer to rule 16(a)3 as this does not mean that recalculation is not permitted for any route changes after commencing travel.
At the time that the fares were sold online (first point of departure as Cairo), they were greatly undervalued due to the currency conversion and hence you were charged lower than normal. (...)”
The question remains whether QF is right with the reference to 16(a)3 (DGLOB34) (“If the rerouting results in a change to the total ticketed miles, the ticket shall be recalculated.”)? I have previously referred to 16(a)2b.
As a reminder, it was about an exchange request for the following legs:
FRA-HEL-DFW(AY)-SJO(AA)
HKG-BKK(CX)-CMB(UL)
to
FRA-DFW-SJO (AA)
HKG-CGK(CX)-CMB (UL)