Originally Posted by
OWF_NYC_SIN
Hello! I bought a flight itinerary from SIN to EWR via HND and LAX, with the LAX-EWR segment operated by AS. On the JL website, I was able to select seats on the SIN-HND-LAX segments as usual, but it seems difficult to input the confirmation code via the AS website, resulting in errors. My intention was to select seats and purchase some in-flight services on the AS flight, so it is disheatening if I cannot be able to do these online.
Is there some method I can get the AS booking modified and use the online services, or am I only able to call the JL number for something like seat selection at least? I read about that there is a hidden confirmation code from the operating airline - does AS have this for JL-ticketed itinerary?
JAL as marketing carrier is the ones responsible for seat assignments, and should be able to help you if you call when not possible online. Though for some partners you get a wider option of seats by doing it on hhe partner website, my experice with AY and BA. You need the partner PNR (which may be the same as JAL depending on partner) and the partner flight number. I have not tried with JL code shares on AS, but AA and BA codes I have needed the AS chat function to get access to the extra legroom seats.
Purchased services ind advance is often not possible on codeshares, so you may also need the AS chat here to help.