Originally Posted by
EAJuggalo
September 24th, I ended up stuck in CLT as I missed my connection to MCO. Had a one night award booking at the Hyatt House Orlando Airport as was moving on to MLB the next day. As soon as it became apparent I was going to not make it to MCO that night I called the hotel and cancelled the res. When flying home Thursday I was checking something else and found a charge for $150 on my card. I called Hyatt and was told that I never cancelled the room so they charged me a no show fee. Was told I had to call the property to contest, tried to call the property and got no answer, left a voicemail briefly explaining the situation. No call back in the two business days since I left the message. What are my next steps? Don't really want to file a charge back, but I will if there is no other choice. The points went back to my account.
If you didn't expressly ask to cancel without penalty, you're probably out of luck. It sounds like you just called to cancel, which they did. And they charged you according to the terms of the reservation.
I would keep trying the property though. Even if they're not willing to refund the charge, they might be willing to apply it to a future booking.