Originally Posted by
Mr. BoH
Sorry to dredge up an old thread. I don't rent Avis much but am Presidents Circle via AAdvantage. I have an upcoming rental at YVR, but in looking at
this list, it doesn't seem like YVR has a skip the line program? Does that mean I have to wait in line to get keys? I am used to Hertz where you can skip the counter in basically every major airport.
No skip the line program and the "Preferred" line doesn't seem much different or move much faster than the regular line as you get a lot of what seems like a lot of in-frequent renters in the "Preferred" line that need a lot of hand-holding. Tons of older folks who seem to be there to head out on Alaska cruises who have the car rental as part of their pre-booked 'package' that seems to further complicate things. The older folk also seem to struggle with the whole loss/damage waiver conversation as that never seems to be built into the price they've been quoted.
The location is frequently under-staffed and it is hugely frustrating to be 4th or 5th in the Preferred line, standing there for 20 - 30 mins staring at your name on the board behind the counter!!
That said, the location is incredibly convenient as the pick-up/drop-off is right in the parkade adjacent to the counter.