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Old Oct 4, 2024 | 3:50 pm
  #4  
pauleeepaul
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Originally Posted by aww3583
On the contrary, I had an exceptionally positive experience with Hilton's fraud team earlier this year.

My account had been compromised within 12 hours of linking my account to Delta for a co-brand promotion. Hilton automatically shut down my account, notified me, restored my account with a new number, and restored all of my history and points within a 24-hour window.

Others post in this forum indicate that your experience (email only, slow cadence) is SOP.
I had the exact same experience a few years ago, with over 1 mm points in the account. Except I didn't get assigned a new account number.
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