Originally Posted by
jpdx
They were right, though. If there’s a lounge that serves breakfast, that’s where Globs get breakfast per the T&Cs, not just on awards but also paid stays. Offering restaurant breakfast is not required in this case, but purely based on the hotel’s generosity. This rule has been forgotten by many after Covid, because lots of hotels switched to restaurant breakfast (instead of club lounge) and people came to expect it.
Yeah, I've seen that rule enforced in "stingy" destinations -- like Hawaii. In Solo, their "rule"-- which seemed VERY flexible if the customer was even mildly unhappy -- was that paid Globalists got to eat breakfast in the main dining room, but award-staying Globalists had to eat in the lounge. I guess they wanted to be "more generous" to those on paid rates. FWIW, I love the fact that this rule is not enforced in Asia, as the restaurant breakfasts are almost always significantly better than the lounge breakfasts. The exception to that rule is the Bali Hyatt Regency in Sanur, where they're basically running their lounge as a restaurant (and they don't care if you eat breakfast there or in the main restaurant).