Originally Posted by
bayareafamily
Do you mean writing them beyond filling out the forms requesting missing credit? I did that and filled in the ticket number... that is the email that got a "if we can't help you within 7 days we will email you" type response, but no email ever came. I guess I could just send it all in again.
No, send a separate email or Alaska Listens
after you submit the missing flight request. Getting a case number is the very helpful to moving things along.
Originally Posted by
oneworld_wanderer
for any mileage posting missing beyond 1 week: write an email to customer service and create a ticket number.