FlyerTalk Forums - View Single Post - July 2024 Hertz Gold Rewards Program Update (Points Expiry and Cancellation Changes)
Thread: July 2024 Hertz Gold Rewards Program Update (Points Expiry and Cancellation Changes)
View Single Post
Old Oct 3, 2024 | 5:20 pm
  #82  
gmax58
10 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Dec 2004
Programs: Globalist, Marriott Plat, various sundry
Posts: 1,012
**Edit - While Hertz couldn't make the change on the day of, I was able to rebook about 3 hours later.

So I found out that the reason I couldn't change (shorten) a reservation is that Hertz has the following process:
1. Cancel the original reservation
2. Wait 24 hours
3. Put in the new reservation

It can be bypassed with the Gold Plus line...but only if they're open (7 AM - 6 PM Eastern).

Just another customer-unfriendly policy on a laundry list of customer-unfriendly policies...
Last edited by gmax58; Oct 4, 2024 at 8:05 am Reason: Resolution to the issue
gmax58 is offline  
Reply