Originally Posted by
equals42
All this change to simply get a premium seat with the same width and 3 more inches of legroom? Plus, I guarantee the middle seats will be filled in Premium since folks will “upgrade” to them. This doesn’t address any of the issues I have with SWA flights and makes short-notice flights less comfortable since the good seats will be chosen already. Elliott has managed to make sure I look into every airline alternative when I have to book a business flight for a few days away.
There is no question that the changes are intended to attract new customers and will degrade the experience for people who change plans on short notice or whose seating preference is not based primarily on seat location.
I expect that these changes will prove profitable in the long run, even if most of us here are on the losing end.