FlyerTalk Forums - View Single Post - 900k points forfeited? Amex can't refund points to closed account
Old Oct 2, 2024 | 8:36 am
  #18  
Kacee
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Originally Posted by jumbotron_
That might be true if Amex didn't explicitly say that my points could not be refunded due to the card being closed.
That's a different issue. Your prior question was "Where in the TOS does it say my points (yes, my points, which were used to book the flight, hope it's clear) will not be refunded if the flight is cancelled?" AMEX clearly has the right to do what it did under its anti-gaming catch-all provision. Whether AMEX is accurately describing the factual basis for what it did is a separate question.

If you hadn't been caught gaming, you'd have a much better case for a remedy. Put this thread in the "I got caught gaming and the outcome sucked for me" category.
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