Originally Posted by lhrsfo

IB seat selection is a joke. I reserved two seats together for Mrs LHRSFO and me in Biz on the second leg of SFO-LHR-MAD and checked three or four times that they were correct. At check in in SFO we were allocated entirely different seats and separated. We were travelling together and on the same PNR.

On my return from MAD-LHR (in Y), again on the same PNR, I chose a window and one next to me and checked obsessively. At check in we were allocated two seats together but no window and in a different row. At the gate, my wife was pulled aside and given a different seat 20 rows apart, leaving me with a centre seat and her with a centre seat. No apologies or excuses were offered.

What is the point of having BA Gold status when flying IB when they treat you so badly?