Originally Posted by
bluegartons
In any case, call centre agent was sympathetic, and when I said it was a medical issue not covered by insurance offered to put PNR on hold pending receipt of a "not fit to fly" letter from GP. Once they have this I have until the 1st year anniversary of booking the original tickets to book again on the route of my choosing to the original value of the tickets.
Overall I'm v happy with outcome from a difficult situation.
I am glad this worked out in the end. I wasn't aware it was a medical issue, and though it's not good (or ethical) to pry, it is worth finding a form of words in these sorts of posts, since then you would get better advice. BA has a longstanding set of medical policies, one pre-flying and another set of policies for those mid journey. The agent has given you the discretionary policy pre-flight, subject to paperwork. BA Gold cardholders can usually get this waiver without paperwork, if it's the first time it has happened.