Originally Posted by nigelw

In response perhaps Tobias you could update the FAQ to include this

Q When and how will double points post and when should I chase them

A Officially they will post 14 working days after the last flight of your holiday with a transaction date of the date of the individual flights. However in reality we have seen every combination of posting possible. They may post correctly as individual flights with correct transaction dates. They may all post in one lump. They may post in several lumps. The transaction dates may be wrong. Some may post part way through your holiday. Some may post after you return.. If the total amount posted is not correct 14 working days after the last flight in your holiday (i.e about 3 elapsed weeks) then the consensus is you should chase them. Resolving missing points can take anywhere from a day to several months, but typically takes two to three weeks.