Originally Posted by
chris63
Actually with Brussels, SN, it was their metal, presumably their website is a clone of the LH one, so an online feedback form which you also use for complaints / feedback.
Right, okay, thanks. I see now that although her status was AC, it was a SN contract lounge and SN is the entity committed to honouring *A gold status when contracting lounges for status pax flying their metal. I will reach out to them and see what happens.