Originally Posted by
chris63
I should have been clearer, you should file a complaint on LH.com, feedback form, LHG need to know what ‘service’ they are paying for & there ought to be compensation for your SO, any payments made at the airport outlets because of the entry refusal ?
Would the complaint be with LH or AC (flight was LH group, but star alliance status is through AC)? I genuinely don't know who is responsible for what.
She went to the lounge next door using her platinum amex, so no disbursements at airport outlets.