Originally Posted by Alfredbali

Because i had some spare time i called Air France customer service twice today, first agent had no clue there is a widespread problem to access accounts at the moment, just sent me a link to reset my password, which i did to no avail, the second agent i called told me they have hundreds of customers complaining that they cannot access their account, and the best he could offer was a promise to send another message to his bosses.

Originally Posted by Alfredbali

And now even the pin code is not send by Air France to my email what a mess !!

Originally Posted by Alfredbali

Just hung up from another call to Air France customer service, the agent immediatly informed me that there is a technical problem to access accounts at the moment, that i should wait a couple days before attempting to connect again, and that the management will not inform AF customers about the technical gltch on the website and apps, because they don't care !